Help Lightning

What is Help Lightning?

Help Lightning's remote assistance software provides a robust platform for virtual collaboration, enabling experts to work side-by-side with anyone in need of support, regardless of their location. The cloud-based solution leverages augmented reality features, including the seamless integration of video streams and the use of 3D annotation tools, to enhance real-time communication and problem-solving capabilities. This versatile software is applied across a wide range of use cases, including the installation, inspection, training, servicing, and repair of complex equipment and products

Highlights

• Enables virtual collaboration between experts and end-users, facilitating remote support and troubleshooting
• Integrates augmented reality features, such as merged video streams and 3D annotation tools, to improve real-time communication and problem-solving
• Supports a diverse range of applications, including installation, inspection, training, servicing, and repair of complex equipment and products
• Delivers tangible performance improvements, including increased first-time fix rates, reduced truck rolls, expanded workforce capacity, and enhanced customer satisfaction