Helpwise

What is Helpwise?

Helpwise is a comprehensive customer service platform that empowers teams to manage all customer interactions from a single, intuitive interface. Designed for medium and small-sized businesses, Helpwise streamlines email, chat, SMS, social media, and other communication channels, enabling agents to respond to queries quickly and efficiently

Highlights

• Shared Inbox Management: Helpwise allows teams to consolidate and manage multiple email inboxes (e.g., help, sales, jobs) in one centralized location, promoting collaboration and eliminating the need for shared logins
• Omnichannel Support: The platform integrates various communication channels, including email, live chat, SMS, WhatsApp, Facebook, and Twitter, allowing agents to provide seamless support across multiple touchpoints
• Workflow Automation: Helpwise offers self-service features like help centers and chatbots to reduce manual tasks and boost agent productivity. Customizable automation rules help streamline repetitive processes
• Reporting and Analytics: The platform provides in-depth insights into team performance, customer satisfaction (CSAT), and communication trends, enabling data-driven decision-making
• Integrations: Helpwise seamlessly integrates with over 50 third-party tools, allowing agents to access complete customer context within the conversation.