What is Hotel Reputation Management?
Hotel Reputation Management is a comprehensive cloud-based solution that helps hoteliers enhance guest experiences and boost their rankings on review platforms and online travel agencies (OTAs). Leveraging a robust data-driven approach, the solution gathers and analyzes guest feedback from over 175 sources across 45 languages, presenting the insights in an easy-to-navigate dashboard
Highlights
- Industry-standard Global Review Index: Allows benchmarking of individual hotels, groups, or brands against their competitors to gain a competitive edge
- Semantic Analysis: Tracks strengths and weaknesses across 500 hospitality-specific concepts, enabling real-time sentiment analysis and improved guest satisfaction over time
- Guest Experience Automation: Includes an auto case management system and a messaging platform with a chatbot to streamline guest experience delivery for hotel brands and independents
- Comprehensive Feedback Aggregation: Collects guest feedback from a vast network of over 175 sources in 45 languages, providing a holistic view of a hotel's online reputation.