inConcert Speech Analytics

What is inConcert Speech Analytics?

The speech analytics solution allows organizations to extract valuable insights from their agent-customer interactions, enabling them to identify patterns and trends that can drive competitive intelligence, enhance customer satisfaction, and uncover new business opportunities. By leveraging the power of artificial intelligence, the solution provides a seamless and automated way to analyze 100 of the contact center's call recordings, delivering actionable information that can directly impact operating costs, productivity, and the overall customer experience

Highlights

• Extracts hidden data from all agent-customer interactions to uncover patterns and trends
• Transforms valuable call information into competitive intelligence, customer satisfaction insights, and new business opportunities
• Analyzes 100 of contact center calls simply, quickly, and automatically using advanced artificial intelligence capabilities
• Delivers a direct impact on reducing operating costs and increasing productivity in the contact center
• Significantly improves the customer experience by leveraging the insights gained from the call data