Infobip

What is Infobip?

Infobip is an omni-channel communications platform that enables businesses to engage with their customers through a range of messaging channels, including SMS, voice, email, and mobile app messaging. The platform provides a comprehensive suite of tools and features to support customer support, engagement, and retention efforts

Highlights

• Diverse Messaging Channels: The platform supports multiple communication channels, allowing businesses to reach customers through their preferred methods, including SMS, voice messages, email, and mobile app messaging
• Customer Profiling: Infobip offers advanced customer profiling capabilities, enabling businesses to tailor their communications to individual customer preferences and behaviors
• Custom Payload Tools: The platform provides custom payload tools, allowing businesses to create and send personalized, contextual media messages across various messaging platforms, such as WhatsApp, Viber, Facebook, and Telegram
• Geolocation and Event-Triggered Actions: Infobip leverages geolocation data and event-triggered actions to enable businesses to send timely and relevant communications to their customers
• AI and Chatbots: The platform integrates artificial intelligence (AI) and chatbots to understand customer responses and automatically trigger follow-up actions, enhancing the efficiency and responsiveness of customer support and engagement.