InvGate Service Desk

What is InvGate Service Desk?

InvGate Service Desk is a comprehensive ITSM solution that streamlines IT service management for organizations of all sizes. Its intuitive, code-free interface enables users to effortlessly manage incident, problem, change, asset, and knowledge processes, fostering seamless collaboration and automation. Available as a cloud-based SaaS or on-premise deployment, the platform offers multi-tenant capabilities, a visual workflow builder, business analytics reporting, custom dashboards, SLAs, and email ticketing features. Integrating with InvGate Assets, the solution provides a unified platform for tracking assets and warranties, delivering a holistic approach to IT service management. With its ITIL-ready framework, robust functionality, and user-friendly design, InvGate Service Desk empowers organizations to optimize their IT operations, enhance service delivery, and drive efficiency

Highlights

• Incident, problem, change, asset, and knowledge management capabilities within a unified ITSM platform
• 100 code-free configuration and drag-and-drop visual workflow builder for rapid implementation and customization
• Business analytics reporting and custom dashboards for data-driven decision making
• SLA management and email ticketing integration for streamlined service delivery
• Asset and warranty tracking through integration with InvGate Assets