Jira Service Management

What is Jira Service Management?

Jira Service Management is an ITSM solution that empowers development, operations, and business teams to collaborate and deliver exceptional service experiences. It leverages the popular Jira platform to streamline workflows, automate processes, and provide a self-service portal for employees and customers.

Highlights

• Manage work across teams on a single platform
• Enable quick access to help through a self-service portal
• Respond, resolve, and learn from incidents efficiently
• Automate change risk assessments and approval workflows
• Connect to CI/CD tools for seamless integration
• Group incidents to problems for faster root cause analysis
• Gain visibility into infrastructure and service dependencies
• Set up a knowledge base for self-service support
• Configure advanced SLA metrics and real-time performance reporting
• Automate repetitive tasks to increase agent productivity