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Juphy

Manages customer inquiries from various channels, including email, social media, and online reviews.

Made by Juphy

  • social-customer-service

  • engagement-tool

What is Juphy?

The platform consolidates all major social communication channels, including Facebook, Instagram, Twitter, YouTube, and LinkedIn, into a centralized interface. Its conversational user experience streamlines social interactions, while custom tags enable users to categorize their social conversations. Comprehensive real-time reporting allows for in-depth analysis of social engagement metrics, empowering support teams to collaborate and efficiently address customer queries across email, social media, and reviews

Highlights

  • Unified platform for managing social media channels (Facebook, Instagram, Twitter, YouTube, LinkedIn)
  • Conversational user interface for enhanced social interactions
  • Custom tags for organizing social conversations
  • Real-time reporting and analytics for evaluating social engagement
  • Designed for support teams to collaborate on customer queries across multiple channels (email, social media, reviews)

Platforms

  • Mobile Android
  • Mobile iPhone
  • On-Premise Windows
  • Cloud, SaaS, Web-based
  • Web
  • On-Premise Linux
  • Desktop Mac
  • Software as a Service (SaaS)
  • Desktop Chromebook
  • Online
  • Desktop Linux
  • Mobile iPad
  • Desktop Windows

Languages

  • English

Social

Features

    • Customer service

    • Real-time monitoring

    • Team Collaboration