Kapiche

What is Kapiche?

Kapiche is a feedback analytics platform that allows users to quickly derive insights from vast amounts of customer feedback data. The platform combines multiple data sources and analyzes thousands of customer feedback responses in just minutes, without any setup, manual coding, or custom code frames required. This enables users to answer questions and uncover trends in real-time, rather than waiting weeks or months for results. Kapiche empowers users to measure the impact of feedback themes on key customer experience metrics, quickly drill down to identify root causes, and stay notified of new trends emerging in customer data. The platform also facilitates seamless sharing of insights across an organization, providing easy access for teams and leadership to explore and collaborate on customer feedback intelligence. Users can rapidly generate impressive reports and address ad-hoc questions, equipping them to make better-informed decisions that positively impact their company's bottom line

Highlights

• Analyzes thousands of customer feedback responses in minutes without any setup or coding required
• Enables real-time insights and trend identification rather than lengthy waiting periods
• Allows users to measure the impact of feedback themes on key customer experience metrics
• Provides quick root cause analysis and notification of new trends in customer data
• Facilitates easy sharing and collaboration on customer insights across an organization