Kayako

What is Kayako?

Kayako is a comprehensive customer service platform that empowers businesses to deliver exceptional support experiences across multiple channels. By unifying email, social, and live chat conversations in a single, intuitive interface, Kayako enables teams to provide personalized and efficient assistance to their customers

Highlights

• Help Center: Allows customers to find answers to their questions quickly and easily through a self-service portal, reducing the workload on support teams
• Customer Journey Visualization: Provides a consolidated view of the customer's interactions, enabling support agents to better understand their needs and deliver tailored solutions
• Integrations: Seamlessly connects with over 650 applications, bringing customer data and context right to the agent's fingertips
• Kayako Messenger: Offers a live chat experience that feels as natural as messaging with friends, fostering stronger connections with customers.