What is Klaus?
Klaus is a comprehensive conversation review tool designed to enhance the quality of customer service provided by support teams. It seamlessly integrates with help desk platforms, enabling teams to systematically identify areas for improvement and empower agents to deliver exceptional customer experiences
Highlights
- Automated Quality Assurance (AutoQA): Leverages AI to analyze conversations and pinpoint problematic cases, highlighting areas that require attention
- Customizable CSAT Solution: Collects and analyzes customer feedback through a flexible, AI-powered system, enabling early identification and resolution of issues
- Centralized Visibility: Provides unparalleled insights into the factors shaping support quality, empowering teams to make informed decisions
- Streamlined Feedback Processes: Reduces manual administrative work by automating quality management processes, allowing teams to focus on continuous improvement.
Features
Onboarding
Customer service