What is Knock CRM?
Knock is a comprehensive CRM and performance management platform designed specifically for residential property management teams, including leasing professionals, marketers, regional managers, and leadership. The platform harnesses a suite of industry-leading automation, integration, and data transparency tools to help users improve occupancy rates and drive higher renewal rates across their portfolios Trusted by hundreds of the largest property management companies in the U.S. and Canada, Knock's "intelligent front office" solution enables users to manage marketing, sales, CRM, resident retention, performance management, predictive analytics, applicant screening, and reporting all within a single, unified platform. This provides the critical productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction across every community
Highlights
- Marketing and Attribution: Intelligent marketing solutions to drive apartment demand and attract new residents, including self-scheduling, campaign management and reporting, and ChatBot capabilities
- Sales and Leasing: Leasing and automation suite to improve team productivity, with features like prospect CRM, screening and leasing, ID verification, video tours, self-guided tours, and tablet-based tours
- Retention and Service: Resident lifecycle management tools to drive renewals, including a dedicated renewal CRM
- Predictive Business Intelligence: Decision-making engine that increases portfolio NOI through benchmarking, trends analysis, team activity tracking, cost-per-lease budgeting, and robust reporting on metrics like ad spend, traffic, conversion rates, and response times.