What is Knowlarity IVR?
Knowlarity SmartIVR provides a flexible communication solution that enables companies to engage with stakeholders through one-way or two-way interactions. The platform supports a range of use cases, from customer service and sales to internal operations and emergency notifications. With robust automation capabilities, companies can streamline workflows, gather customer insights, and deliver personalized experiences at scale
Highlights
- Configurable communication flows to support diverse business needs
- Voice, SMS, and email channels for multi-modal interaction
- Self-service IVR with natural language processing for intuitive user experiences
- Reporting and analytics to track performance and optimize system usage