Kommunicate

What is Kommunicate?

Kommunicate is a comprehensive customer communication platform that empowers businesses to deliver real-time, proactive, and personalized customer support through a human-chatbot hybrid model. By leveraging the power of AI-powered automation, Kommunicate helps businesses efficiently manage the ever-increasing volume of customer service queries without sacrificing quality or responsiveness

Highlights

• AI-powered chatbots to handle basic customer inquiries and free up human agents for more complex tasks
• Ability to create and integrate customized chatbots, website chat, support agents, and team conversations in a single platform
• Personalized knowledge base and FAQ management to provide consistent and accurate responses
• Conversation routing, rich messaging templates, and customer satisfaction (CSAT) ratings to enhance the support experience
• Reporting dashboard and data visualization tools to monitor and optimize customer communications