Kustomer

What is Kustomer?

Kustomer is a pioneering customer service CRM platform designed to optimize the customer service journey by automating 40 of interactions through self-service and intelligent routing to drive first contact resolution and seamless omnichannel experiences. The open CRM platform serves as a single record of truth, managing and contextualizing data to enable smarter, scalable business processes that minimize costs. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect common inquiries, and power support experiences that satisfy customers. Today, Kustomer is the core platform powering customer service for leading brands like Ring, Glovo, Glossier, and Sweetgreen. Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $174M in venture funding from investors including Coatue, Tiger Global Management, Battery Ventures, and Redpoint Ventures

Highlights

• Automated self-service and intelligent routing to drive first contact resolution
• Unified omnichannel communication across social, chat, email, SMS, and voice
• Single timeline view with all customer data, order history, and past conversations
• AI-powered automation to eliminate repetitive tasks and deflect common inquiries
• Open CRM platform serving as a single record of truth to enable smarter, scalable processes