LabiDesk

What is LabiDesk?

LabiDesk is a comprehensive all-in-one help desk software that offers a suite of features to streamline customer support and engagement. It provides a shared email inbox, a robust ticketing system, a customizable help widget, a knowledge base, and live chat functionality - all within a unified platform. This platform enables businesses to efficiently manage incoming customer requests, facilitate onboarding, and maintain seamless communication with both customers and leads

Highlights

• ared Email Inbox and Ticketing System: Centralizes customer inquiries and issues, allowing agents to collaborate and respond in a timely manner
• Customizable Help Widget: Provides self-service options, including a knowledge base and FAQ, to reduce the number of incoming requests
• Live Chat: Enables real-time interactions and personalized assistance, enabling businesses to engage with customers and leads more effectively
• Canned Responses and Macros: Streamlines agent workflows, improving efficiency and consistency in customer interactions
• SLA, Department, and Agent Roles: Enables businesses to define and enforce service-level agreements, optimize routing, and manage team responsibilities.