Live Helper Chat

What is Live Helper Chat?

The Live Helper Chat software provides a comprehensive live support solution for websites, offering a range of features to facilitate interactive customer assistance. The application features both web-based and desktop clients, ensuring compatibility across Windows, Linux, and Mac platforms. Notably, the software supports XMPP notifications, enabling integration with popular messaging services such as Google Talk, Android, and iPhone, as well as other generic XMPP providers and applications. This functionality allows for seamless communication between customers and support representatives, fostering an engaging and responsive support experience

Highlights

• Broad platform compatibility: Supports web and desktop clients on Windows, Linux, and Mac operating systems
• XMPP notification integration: Enables integration with Google Talk, Android, iPhone, and other XMPP-based messaging platforms
• Interactive live chat: Facilitates real-time customer support conversations
• User geolocation detection: Provides location-relevant information to support representatives
• Questionnaire and voting module: Allows for the collection of user feedback and responses
• FAQ module: Offers location-specific questions and answers for customer self-service
• Proactive chat invitation: Enables support representatives to initiate conversations with website visitors
• Online user tracking with Google Maps integration: Provides visibility into the location of active users
• Flexible widget placement: Allows for customization of the chat interface's position on the web page