What is LiveAgent?
LiveAgent is a comprehensive customer support solution that enables businesses to serve their customers through a variety of channels, including voice, email, live chat, social media, and contact forms. The platform's simple yet powerful interface allows agents to efficiently manage all customer interactions from a single, centralized location
Highlights
- Omnichannel Universal Inbox: Consolidate all customer communications, including email, live chat, social media, and more, into a single, unified platform for seamless management
- Real-time Live Chat: Provide immediate assistance to customers through a fast and responsive live chat solution, with features like chat invitations and website monitoring
- Built-in Call Center: Integrate voice support capabilities, including call recording and video calls, to enhance the customer service experience
- Robust Customer Service Portal: Empower customers with self-service options, such as a knowledge base and feedback forms, to facilitate efficient issue resolution.
Platforms
- Cloud, SaaS, Web-based
- PHP
- Desktop Linux
- Windows
- Mobile iPhone
- Desktop Chromebook
- On-Premise Windows
- iPhone
- Mobile Android
- Web-based
- Desktop Mac
- Desktop Windows
- Android Tablet
- Linux
- Mobile iPad
- Android
- iPad
- On-Premise Linux
- Online
Languages
- English
- Arabic
- Bosnian
- Bulgarian
- Catalan; Valencian
- Croatian
- Czech
- Danish
- Dutch
- Estonian
- Finnish
- French
- German
- Greek
- Hebrew
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Macedonian
- Malay
- Norwegian Bokmål
- Persian
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Chinese
- Slovak
- Slovene
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
- Catalan
- Norwegian
- Slovenian
- Chinese (Simplified)
Features
Beat maker
Helpdesk ticketing
Ticketing
Integrated Chat
Customer service
Live Support Chat
Knowledge Base
Gamification
Call recording
VoiP Calls