LiveCaller

What is LiveCaller?

LiveCaller is a comprehensive customer communication platform that empowers businesses to engage with their customers across multiple channels. By combining web-based call functionality, real-time messaging, and integration with popular messaging apps, LiveCaller addresses the common challenges of limited communication options, customer churn, and low satisfaction rates

Highlights

• Web Call: Customers can make calls directly from the website, with no additional cost or downloads required
• Omni-Channel Inbox: Consolidates communications from various messaging platforms into a single, centralized dashboard
• Callback: Customers can request a call-back at their preferred time, and the customer service team can initiate the conversation
• Co-browsing: Agents and customers can collaboratively navigate a website, enabling real-time assistance and troubleshooting.