LiveHelpNow

What is LiveHelpNow?

LiveHelpNow is an omnichannel software solution that provides a comprehensive suite of tools to streamline customer support, contact center operations, lead generation, and help desk functionality. The software offers a diverse range of features, including live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging, live chat agents, enterprise-level reporting, and KPI dashboards

Highlights

• Omnichannel Capabilities: Seamlessly integrates live chat, SMS text-to-chat, social media messaging, and other communication channels to provide a unified customer experience
• Robust Ticket Management: Enables efficient ticket handling, including converting emails and social media mentions to tickets, ticket log filtering and search, status updates, canned responses, and ticket transcripts
• Enhanced Customer Insights: Provides real-time visitor monitoring, individual customer information feeds, and social media insights to tailor the chat experience and display targeted promotions
• Knowledge Base and Call Management: Allows businesses to create an SEO-friendly, searchable knowledge base, as well as offer 24/7 contact with customizable call-back forms, notifications, call logs, and digital voicemail.