LiveOps

What is LiveOps?

LiveOps is a comprehensive cloud-based platform that empowers businesses to engage with customers across multiple communication channels, including voice, email, chat, SMS, Facebook, and Twitter. Leveraging an integrated customer interaction database, the platform enables organizations to connect with consumers 24/7, facilitating cost-effective and efficient interactions. The web-based solution offers a scalable contact center solution with a pay-as-you-go model, allowing users to customize reports, design interactive voice response (IVR) systems, and more. With a proven track record, LiveOps has been trusted by over 300 companies worldwide, including renowned brands such as Salesforce.com, Symantec, and Royal Mail Group. The platform's award-winning technology has processed more than 1 billion minutes of customer interactions and managed operations for the largest US-based cloud contact center, which utilized a network of 20,000 home-based, independent agents

Highlights

• Multichannel communication capabilities: Enables customer interactions via voice, email, chat, SMS, Facebook, and Twitter
• Integrated customer interaction database: Facilitates 24/7 customer engagement and cost-effective interactions
• Scalable contact center solution: Offers a pay-as-you-go model with customizable reporting and IVR design
• Trusted by over 300 leading companies: Includes Salesforce.com, Symantec, and Royal Mail Group
• Processed over 1 billion minutes of customer interactions: Managed the largest US-based cloud contact center with 20,000 home-based agents