What is livepro Knowledge Management?
livepro offers a comprehensive knowledge management solution tailored to enhance customer service across various industries, including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. Since 2001, livepro has been delivering a feature-rich yet user-friendly platform that empowers customer service agents with quick and accurate answers, streamlining the customer experience
Highlights
- Intuitive design minimizes training requirements and boosts agent confidence in handling even the most complex customer inquiries
- Powerful search functionality provides a single source of truth, enabling consistent and reliable responses across all customer interaction channels, including phone, email, front counter, website, self-service, live chat, and virtual assistants
- Reduces average handling time (AHT) and eliminates errors, leading to increased customer satisfaction and reduced compliance and risk factors
- Integrates seamlessly with existing systems, making it a valuable addition to the customer service ecosystem