ManageEngine ServiceDesk Plus

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is a comprehensive IT service management (ITSM) solution that helps organizations streamline their IT support operations and deliver efficient, high-quality service to end-users. This ITIL-ready software offers an integrated suite of modules, including incident management, problem management, change management, asset management, and project management, all within a single, user-friendly platform

Highlights

• Incident Management: Automate ticket workflows, ensure accountability, and achieve timely ticket resolution through features like automatic ticket dispatch, business rules, escalation, service level agreements, and more
• Problem Management: Analyze root causes, reduce recurring incidents, and provide temporary workarounds until permanent fixes are implemented
• Change Management: Streamline the planning, assessment, prioritization, and scheduling of changes, with input from the Change Advisory Board (CAB) and automated workflows
• Asset Management: Discover, track, and manage IT hardware and software assets, optimize utilization, and ensure license compliance
• IT Project Management: Manage multiple IT projects, plan releases, track progress, and collaborate with team members to deliver projects on time.