Mojo Helpdesk

What is Mojo Helpdesk?

Mojo Helpdesk is an all-in-one cloud-based support platform designed to streamline customer service and IT assistance for businesses of all sizes. The intuitive ticketing system centralizes and automates request management, enabling teams to efficiently address inquiries, track progress, and provide timely resolutions. Equipped with a self-service knowledge base, contact ticket portal, round-robin ticket assignments, canned responses, time tracking, staff notes, aging summaries, advanced user management, and automation capabilities, Mojo Helpdesk empowers organizations to enhance their support services and improve customer and employee satisfaction

Highlights

• Centralized ticketing system to manage customer and employee support requests
• Automated workflows for efficient ticket assignment, tracking, and resolution
• Self-service knowledge base for customers to find answers and solutions
• Contact ticket portal for easy submission and management of support requests
• Robust reporting and analytics to monitor performance and identify areas for improvement
• Seamless integration with Google G Suite and Microsoft 365 for streamlined operations