Nextiva CRM

What is Nextiva CRM?

Nextiva Service CRM is a robust customer relationship management (CRM) solution that empowers businesses to streamline and optimize their customer support operations across multiple communication channels. The software provides a centralized platform where agents can effectively manage all customer interactions, whether through phone, email, SMS, social media, or other avenues

Highlights

• Multi-channel customer support: Handles customer interactions across a variety of communication channels, including phone, email, SMS, and social media
• Unified customer data: Aggregates all customer information and interactions into a single, comprehensive view, enabling agents to provide more personalized and efficient support
• Workflow automation: Leverages an intuitive rules engine and database builder to automate routine tasks and workflows, saving time and resources
• Insightful data analytics: Comprehensive experience scoring and patented SmartTopic technology provide businesses with valuable insights into customer behavior and satisfaction.