Nicereply

What is Nicereply?

Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive and unlock opportunities to grow and improve. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. Set up once, collect feedback forever

Highlights

• Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
• Use Post-resolution email surveys to automatically survey customers after resolving a ticket, conversation, chat, deal, etc
• Use In-signature surveys to gather feedback at the bottom of every email and quickly respond when conversations start to derail
• Turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience using survey link URLs
• Get real-time feedback on website and software usability with Nicereply's website pop-up surveys
• Increase survey response rates by 200 by combining in-signature and post-resolution email surveys
• Integrate Nicereply with popular CRM solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more
• Fully customize surveys with branded visuals, survey questions, rating scales, and metrics
• Access all CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard
• Recognize top agents with leaderboards and detailed team/agent performance stats
• Receive regular reports and notifications about customer experience directly in email, Slack, or Microsoft Teams
• Measure the performance of automated email surveys, tracking sent, opened, and answered