Observe.AI

What is Observe.AI?

Observe.AI is a powerful contact center platform that leverages advanced language models and artificial intelligence to uncover valuable insights from 100 of customer interactions. Built on a 30 billion-parameter contact center language model and the industry's most accurate Generative AI engine, Observe.AI empowers companies to maximize frontline team performance and drive tangible business outcomes, from increased sales to higher customer retention and better compliance

Highlights

• Live conversation intelligence: Observe.AI provides real-time insights and guidance to improve frontline performance by analyzing 100 of customer interactions
• End-to-end workflow automation: The platform automates key workflows, enabling companies to act faster and more effectively based on the insights generated
• Diverse partner portfolio: Leading organizations like Accolade, Pearson, Public Storage, and 2U have partnered with Observe.AI to accelerate outcomes across their businesses.