OMNITRACKS

What is OMNITRACKS?

This cloud-based ITSM and help desk ticketing solution caters to the needs of smaller companies, offering a comprehensive suite of features that cover the core ITSM practices. The system supports incident, problem, change, release, and service request management, along with asset service, configuration management, and a knowledge base with a self-service portal. With a low-priced, cloud-only subscription model, the solution enables productive usage within a single day, making it accessible for businesses of all sizes. Additionally, the system is ITIL4 certified for 5 key practices, providing a standardized framework for efficient IT service delivery

Highlights

• Incident, Problem, Change, and Release Management
• Service Request and Asset Service Management
• Configuration Management and Knowledge Base
• Self-Service Portal
• ITIL4 certification for 5 practices
• Rapid onboarding and productive usage within one day
• Low-priced, cloud-only subscription model