What is OneDesk?
OneDesk is an all-in-one application that seamlessly integrates helpdesk and project management capabilities, empowering businesses to support their customers and manage projects within a single platform. The software offers a comprehensive suite of features, including live chat, web forms, and customer portals, allowing all stakeholders to submit, track, and address project requests, issues, or tickets. OneDesk's automation capabilities, such as automated responses, workflows, SLAs, and time tracking, boost team productivity and efficiency. Additionally, the application's knowledge base feature enables customers to find self-service answers, potentially reducing the overall ticket load. Designed to cater to the needs of small and medium-sized businesses, as well as departments within large enterprises, OneDesk is widely adopted by project managers, customer service teams, IT professionals, and more
Highlights
- Combines helpdesk and project management functionalities in a single platform
- Enables collaboration through live chat, web forms, and customer portals
- Automates workflows, SLAs, and time tracking to boost productivity
- Provides a knowledge base for customer self-service, reducing ticket volume
- Tailored for SMBs and enterprise departments, with diverse use cases