What is Oracle Customer Experience (CX) Cloud Suite?
The Oracle Customer Experience Cloud (Oracle CX Cloud) is a comprehensive suite of cloud-based tools that facilitate customer relationship management, sales, marketing, customer service, e-commerce, and configure-price-quote functionalities. The platform enables organizations to deliver engaging experiences tailored to their customers' needs and preferences across various touchpoints throughout the customer journey
Highlights
- Integrated CRM and sales management tools for streamlining lead generation, pipeline management, and deal tracking
- Marketing automation and campaign management capabilities for personalized customer engagement and targeted outreach
- Customer service and support features, including case management, knowledge base, and self-service portals
- E-commerce functionality for creating and managing online storefronts with customizable product catalogs and shopping experiences
- Configure-price-quote (CPQ) tools for generating accurate quotes and proposals based on complex product configurations