What is Oracle Field Service Cloud?
Oracle Field Service Cloud is a comprehensive cloud-based field service and customer communications solution that leverages patented predictive technology to help organizations reduce costs and improve customer service. Built on a time-based, self-learning platform, the solution collects data from the field and learns in real-time to accurately predict future events, enabling organizations to eliminate customer uncertainty, exceed customer expectations, and ensure timely job completion As an integral element of the Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate their field service operations. From booking activities to performing service, emergency work, or scheduled maintenance, and from sending invoices to closing the entire sequence, the platform connects all these activities using its patented technologies
Highlights
- Predictive technology that learns from field data to accurately forecast future events and optimize operations
- Comprehensive suite of modules including Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication
- Integration capabilities with any CRM, ERP, or other systems, both cloud-based and on-premise
- Device-agnostic design, providing flexible and intuitive user experiences