((OTRS)) Community Edition

What is ((OTRS)) Community Edition?

((OTRS)) Community Edition is a free, open-source ticketing and process automation suite used by service teams to improve communication and customer satisfaction. Designed as an alternative to the fully-managed OTRS service management suite, the Community Edition offers a flexible architecture that allows service organizations to build a customized and powerful service management solution at minimal operational cost. Since Version 5, the application has incorporated a responsive design for easy mobile access, along with new features such as a chat function with webRTC-based audio and video capabilities, an appointment calendar for enhanced team collaboration and resource planning, and fully encrypted messaging

Highlights

• Flexible architecture for building a customized service management solution
• Responsive design for mobile accessibility
• Chat function with webRTC-based audio and video capabilities
• Appointment calendar for improved team collaboration and resource planning
• Fully encrypted messaging