What is Planhat?
Planhat is a comprehensive customer success platform designed to simplify the management of customer relationships and drive business growth. The platform offers a suite of powerful features that enable organizations to unify customer data, set strategic goals, and enhance the overall customer journey At the core of Planhat's functionality is its ability to provide valuable insights into customer behavior and engagement. By consolidating data from various sources, the platform empowers companies to gain a deeper understanding of their customers' needs, preferences, and pain points. This knowledge can then be leveraged to proactively address customer challenges, reduce churn, and identify upsell opportunities To help organizations achieve their customer success objectives, Planhat offers a range of workflow management tools. These include features such as playbooks, automation, and collaboration capabilities, which enable teams to streamline their processes, improve communication, and ensure a consistent, high-quality customer experience Planhat's versatility makes it suitable for a wide range of users, from customer success managers to C-suite executives. Regardless of their role, stakeholders can utilize the platform to align on shared goals, track progress, and make data-driven decisions that ultimately drive customer lifetime value and business growth Headquartered in Stockholm, Sweden, Planhat has established a global presence, with a team of over 100 professionals serving clients across Europe, North America, South America, and the Asia-Pacific region
Highlights
- Unified customer data platform to gain comprehensive insights
- Workflow management tools, including playbooks, automation, and collaboration
- Suitable for a diverse range of users, from CSMs to C-suite
- Global reach with a team of over 100 professionals across multiple regions