Playvox

What is Playvox?

Playvox is a comprehensive quality management software that empowers customer service teams to enhance customer experience and satisfaction. The platform centralizes and automates the entire quality assurance process, enabling continuous performance monitoring, measurement, training, recognition, and reward. Playvox's flexible, digital-first approach goes beyond basic quality assurance to provide full-fledged quality management capabilities, allowing organizations to not only identify but also resolve issues proactively through integrated coaching and resolution tools

Highlights

• Centralized and automated quality assurance process
• Continuous performance monitoring, measurement, training, recognition, and reward
• Comprehensive quality management capabilities, going beyond basic quality assurance
• Integrated coaching and resolution tools to address issues proactively
• Optimized daily tasks to boost work satisfaction for customer service teams