Prodigal

What is Prodigal?

Prodigal is a cutting-edge Consumer Finance Intelligence solution that leverages artificial intelligence, machine learning, and natural language processing to optimize operations and improve compliance across various industries, including loan servicing, collections, auto finance, banking, and healthcare revenue cycle management. Nearly one in five U.S. borrowers has engaged with Prodigal during over 300 million conversations, and the company is committed to ensuring that every player in the loan lifecycle experiences enhanced communication, context, and clarity

Highlights

• Real-time agent assistance through ProAssist, which guides agents to say and do the right thing every time
• Automated call notes with ProNotes, creating hours of new capacity and allowing agents to focus on the customer experience
• Comprehensive call analysis and scoring with ProVoice, which examines 100 of calls to minimize risk and strengthen quality assurance