ProProfs Knowledge Base

What is ProProfs Knowledge Base?

ProProfs Knowledge Base is a comprehensive knowledge management software that enables organizations to create highly searchable online FAQs, documentation, and self-service platforms. The tool centralizes access to files, documents, and how-to articles, making them readily available across multiple devices and platforms. This functionality empowers organizations to efficiently share important information with sales, customer service, and support teams, as well as new hires during the onboarding process

Highlights

• Centralized access to files, documents, and how-to articles across multiple devices and platforms
• Enables organizations to easily share information with various teams, including sales, customer service, and support
• Supports the onboarding of new hires by providing access to company procedures and documentation
• Offers a versatile online editor with formatting and styling options for creating engaging content
• Provides customization options, including the ability to remove branding and apply custom CSS
• Includes a powerful user management system with granular roles and permissions
• Delivers detailed performance reports and analytics to track knowledge base usage and effectiveness