Q°emotion

Unlock customer insights through emotion-driven analytics.

Made by Matthieu Bruneteau de Gorsse & Grégoire Pfirsch

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Website

  • Customer Feedback Manager

  • consumer-insights

  • emotions

  • churn-detection

  • marketing-insight

  • feedback-analysis

  • affective-computing

  • customer-experience

  • customer-feedbacks

  • customer-comments

  • insight

  • customer-feedback-analysis

  • cxmp

  • customer-experience-analytics

  • api-analytics

  • Api

  • Software as a Service

  • Artificial intelligence

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What is Q°emotion?

The Qemotion platform harnesses the power of natural language processing, affective computing, and artificial intelligence to help organizations extract valuable emotional insights from customer reviews and feedback. By analyzing customer comments, the platform can identify pain points, positive experiences, and potential drivers of customer churn, enabling companies to take swift, targeted action to improve the customer experience

Highlights

  • Advanced emotional analytics to detect customer experience insights from unstructured feedback
  • Ability to identify pain points, enchanting factors, and churn alerts based on emotional cues
  • Enables customer experience professionals to foster a more customer-centric culture within their organization
  • Used by market leaders in tourism, retail, banking, and FMCG industries to manage millions of customer reviews and comments

Platforms

  • Online
  • Chrome OS
  • Software as a Service (SaaS)

Languages

  • English

Social

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Facebook

Features

    • Customer Insights

    • Reviews and Recommendations

    • Customer Analytics