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Qualtrics Customer Experience

Collects customer feedback. Uncovers areas of opportunity and drives critical organizational outcomes. Automates actions in contact center.

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  • Customer Feedback Manager

  • spss

  • customer-experience-tools

  • surveys

  • Survey Creator

  • Research

What is Qualtrics Customer Experience?

Qualtrics is a comprehensive experience management platform that enables organizations to collect, analyze, and act on data across customer, product, employee, and brand experiences. The platform empowers businesses to create deep-rooted connections with their customers, drive lasting loyalty and revenue growth

Highlights

  • Omnichannel analytics and AI-powered automation to gain deep customer insights and respond effectively
  • Ability to collect, manage, and act on experience data across the core business experiences (customer, product, employee, brand)
  • Used by over 13,500 enterprises worldwide, including over 85 of the Fortune 500, to build products people love, create loyal customers, develop an employee-centric culture, and build iconic brands
  • Designed to enable quick and scalable implementation of customer-centric actions that drive real business value

Platforms

  • Mobile iPhone
  • On-Premise Linux
  • On-Premise Windows
  • Mobile iPad
  • Desktop Chromebook
  • Online
  • Desktop Windows
  • Desktop Mac
  • Cloud, SaaS, Web-based
  • Desktop Linux
  • Mobile Android

Languages

  • English
  • Danish
  • German
  • Finnish
  • French
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Dutch
  • Portuguese
  • Russian
  • Spanish
  • Swedish
  • Thai
  • Chinese (Simplified)
  • Chinese (Traditional)

Features

    • SMS Surveys

    • Cross tabulation

    • Survey analysis