Richpanel

What is Richpanel?

Richpanel is a comprehensive customer support platform designed specifically for ecommerce businesses. With deep integrations to leading platforms like Shopify, WooCommerce, and Magento, Richpanel empowers support agents to access detailed customer profiles and order data directly within the chat interface. This allows for more personalized and efficient customer interactions. The platform consolidates customer communication across email, live chat, phone, and even WhatsApp, enabling support teams to manage all inquiries in a centralized hub. Automation features like canned responses, task bots, and macros help boost agent productivity, while real-time reporting provides valuable insights to continuously improve the customer experience. Whether addressing order modifications, processing returns, or resolving general product questions, Richpanel equips ecommerce businesses with the tools to deliver exceptional omnichannel support and strengthen customer loyalty

Highlights

• Integrates with major ecommerce platforms to surface customer data within the chat
• Consolidates customer communication across email, live chat, phone, and WhatsApp
• Offers automation features like canned responses, task bots, and macros to increase agent efficiency
• Provides comprehensive reporting to track and optimize the customer support experience
• Enables support agents to directly take order actions like cancellations, refunds, and returns