RingCentral Contact Center

What is RingCentral Contact Center?

RingCentral Contact Center is an advanced customer engagement solution that offers a comprehensive suite of voice and digital communication channels, including over 30 options. It features robust artificial intelligence capabilities, enabling self-service through conversational bots and Intelligent Virtual Agents that can understand customer intent. The platform provides over 300 pre-built integrations with leading CRM systems and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP unified communications platform, allowing customers to leverage enterprise-grade voice infrastructure and seamless cross-functional collaboration. The solution is designed to deliver a superior customer service experience. It leverages skills-based routing, agent management tools, and real-time insights to enable agents to provide immediate and helpful support across any preferred channel, at any time. This empowers organizations to do more with their customer support and upgrade their call center capabilities to meet the evolving needs of their customers

Highlights

• Omnichannel customer engagement with over 30 digital communication channels in addition to voice
• Advanced AI-powered self-service options, including conversational bots and Intelligent Virtual Agents
• Over 300 pre-built integrations with leading CRM systems
• Fully integrated, AI-powered workforce engagement management and analytics solution
• Tight integration with RingCentral MVP unified communications platform for enterprise-grade voice and seamless collaboration