Salesforce Field Service

What is Salesforce Field Service?

Salesforce Field Service is a comprehensive cloud-based platform designed to transform field service operations. It leverages AI-powered insights and tools to enable exceptional field experiences, boost productivity for mobile workers, and drive continuous improvement in field service

Highlights

• AI-powered insights and recommendations: Real-time data analysis provides predictive maintenance, asset health monitoring, and optimized scheduling to maximize field service efficiency
• Integrated customer experience: Offers online appointment booking, visual remote assistance, and AI-driven support to enhance customer satisfaction
• Offline-first mobile app: Equips field teams with instant access to critical data and streamlines service delivery with features like mobile quoting and invoicing
• Intelligent dispatcher console: Enables real-time visibility, automated job assignment, and proactive issue management for seamless service operations.