Scorebuddy

What is Scorebuddy?

Scorebuddy is a comprehensive cloud-based quality assessment platform designed to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. The platform is engineered to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. Scorebuddy helps contact centers enhance agent consistency, increase agent engagement, and ultimately improve the overall customer experience

Highlights

• Multi-Channel Quality Monitoring
• Streamline QA evaluations across all communication channels including calls, emails, and chat
• AI-Powered Analytics
• Accelerate contact center quality improvements with Scorebuddy's proprietary Text Analytics
• Integrated Customer Sentiment Analysis
• Gather customer satisfaction (CSAT) and Net Promoter Scores (NPS) post-interaction with the integrated customer sentiment survey tool
• Learning and Development Platform
• Scorebuddy's LMS is the first QA platform to integrate a fully featured LMS, along with Scorebuddy Academy, a rich library of curated content.