ScreenSteps

What is ScreenSteps?

ScreenSteps is a comprehensive platform that empowers organizations to streamline training, enhance knowledge retention, and optimize employee productivity. Its innovative approach to Zero Memorization Training enables contact center agents, employees, and customers to access the information they need when they need it, without the burden of memorization

Highlights

• Expedited Authoring: The desktop authoring tool with integrated screen capture allows teams to create and update clearly-formatted, organized articles faster than other tools
• Seamless Integration: The platform combines knowledge base articles with interactive courses and a Google Chrome Extension, providing contextual help and guides directly within the applications employees use
• Workflow Guidance: The Workflow Articles feature enables users to navigate through complex scenarios step-by-step, helping them resolve issues without the need for escalation
• Rapid Onboarding: The ScreenSteps platform is straightforward to learn, with typical training for new teams taking less than an hour.