SemanticForce

What is SemanticForce?

SemanticForce is a comprehensive media intelligence and customer service platform that empowers businesses with deep semantic and visual analysis. It enables organizations to track millions of conversations, interpret customer data at scale, and identify opportunities to optimize their strategies. The platform provides real-time access to the latest news from over 100,000 sources across 130+ countries, allowing users to analyze news and social media content to identify trends and tap into topics that matter to their audiences

Highlights

• Cross-media coverage and multi-lingual sentiment analysis: The platform covers a wide range of media sources, including news, social media, reviews, pricing, ads, and threats intelligence, with the ability to analyze content in multiple languages
• Advanced analytics and reporting: SemanticForce offers proprietary business intelligence (BI) and reporting tools, including visualization components and an insights layer, to help businesses gain comprehensive insights into their market, competitors, and customer behavior
• Integrated helpdesk and customer engagement: The platform combines multiple communication channels, such as social networks, messengers, app stores, review sites, and forums, into a single window, allowing teams to identify and respond to customer inquiries and engage at scale using AI-powered features.