ServiceChannel

What is ServiceChannel?

ServiceChannel is a comprehensive facilities management and service provider platform that empowers organizations with multi-site operations to efficiently manage all their repair and maintenance activities from a single, integrated dashboard. The solution offers an extensive suite of tools and capabilities that streamline the entire facilities management lifecycle, from contractor sourcing and compliance to work order management, preventative maintenance scheduling, asset tracking, invoice processing, and advanced data analytics

Highlights

• Contractor Sourcing and Compliance: Access a curated directory of over 50,000 pre-screened contractors, suppliers, and consultants across various trade specialties and service areas. Manage contractor risk and compliance through automated background checks, insurance verification, and performance tracking
• Integrated Work Order Management: Allows management teams and location staff to select the right contractor for a job, place service requests, monitor real-time status updates, and provide feedback on work performed. Supports both planned and on-demand service requests
• Preventative Maintenance Scheduling: Enables users to set up and manage complex, site-specific preventative and scheduled maintenance programs to ensure all facilities receive the required services at the appropriate intervals
• Asset Management: Provides visibility into equipment warranties, helps reduce total cost of ownership through asset tracking, uptime reporting, and location mapping.