ServiceNow HR Service Delivery

What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery is an integrated suite of applications that creates a consumer-like service experience while increasing HR productivity. Employees have a single place to manage their work needs, shielded from back-end complexity, enabling them to find answers, get help, and complete tasks through intelligent, personalized workflows

Highlights

• Unified employee experience platform for service delivery and engagement across functions like IT, HR, Workplace, Legal, and Procurement
• Manager Hub that provides people leaders with resources, information, and team insights to support employees effectively
• Employee Journey Management that enables end-to-end workflows spanning onboarding, parental leave, promotions, reskilling, and more
• Case and Knowledge Management to standardize documentation, interaction, and fulfillment of employee inquiries and requests
• HR Agent Workspace with an intuitive interface for agents to interact with employees, respond to inquiries, and resolve issues
• Employee Relations functionality to ensure tighter security and privacy for sensitive HR cases