What is ServiceNow IT Service Management?
The ServiceNow platform offers a comprehensive IT service management solution that streamlines and automates core IT processes, empowering organizations to enhance operational efficiency, foster collaboration, and drive data-driven decision-making. At its core, the platform features a robust knowledge management system that facilitates the capture and dissemination of organizational knowledge, enabling teams to access and leverage critical information to resolve issues more effectively
Highlights
- Knowledge management tool with group ownership, subscriptions, and workflow capabilities to capture and share knowledge across the organization
- Collaboration-enabling single cloud platform that supports smart data-driven decision-making
- Automated IT service management that reduces the burden on IT staff by over 50 and boosts productivity through AI-powered resolutions
- Always-on IT services and 24/7 self-service accessibility on any device, improving employee satisfaction by up to 95