What is Smartsupp?
Smartsupp is a comprehensive customer engagement platform that empowers businesses to drive online sales through seamless conversations. Combining live chat, chatbots, and video recordings, Smartsupp provides a holistic solution to enhance the customer experience and boost sales
Highlights
- Integrated live chat, email, and Facebook Messenger in a single platform, enabling personalized interactions and streamlined communication
- Intelligent chatbot that automates responses to frequently asked questions, collects leads, and assists customers 24/7, freeing up agents to focus on more complex inquiries
- Video recordings that capture visitor browsing behavior, providing valuable insights to optimize the website and ensure a smooth shopping experience
- Mobile app for iOS and Android, allowing agents to stay connected and respond to customers on-the-go
- Smartsupp is one of the leading and most trusted chat and chatbot solutions, currently boosting over 100,000 webshops and websites worldwide. With a mission to help businesses turn website visitors into loyal, return customers, Smartsupp offers a powerful suite of features to deliver a personalized online shopping experience and drive online sales through engaging conversations.
Platforms
- iPhone
- Software as a Service (SaaS)
- Web
- Cloud, SaaS, Web-based
- Desktop Chromebook
- Desktop Mac
- Web-based
- Desktop Windows
- Mobile iPhone
- Windows Phone
- Mobile Android
- Mac
- Mobile iPad
- iPad
- Android
- Windows
- On-Premise Linux
- Self-Hosted
- Online
- On-Premise Windows
- Desktop Linux
Languages
- English
- Czech
- French
- German
- Italian
- Polish
- Slovak
- Spanish
Features
Automatic messages
Simple installation
Online chat
Customizable
Canned responses
Statistics and Reports
Visitor recording
Facebook integration
Chat Bot
User Session Recording
Customer service
Marketing Automation
Live Support Chat