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Smartsupp

Facilitates real-time customer interactions through live chat, chatbots, and video recordings to drive online sales.

Made by Smartsupp

  • Customer Feedback Manager

  • marketing-tools

  • marketing

  • Customer Support

  • facebook-messaging

  • marketing-software

  • Live Chat

  • Chat

  • Mobile Apps

  • live-help

What is Smartsupp?

Smartsupp is a comprehensive customer engagement platform that empowers businesses to drive online sales through seamless conversations. Combining live chat, chatbots, and video recordings, Smartsupp provides a holistic solution to enhance the customer experience and boost sales

Highlights

  • Integrated live chat, email, and Facebook Messenger in a single platform, enabling personalized interactions and streamlined communication
  • Intelligent chatbot that automates responses to frequently asked questions, collects leads, and assists customers 24/7, freeing up agents to focus on more complex inquiries
  • Video recordings that capture visitor browsing behavior, providing valuable insights to optimize the website and ensure a smooth shopping experience
  • Mobile app for iOS and Android, allowing agents to stay connected and respond to customers on-the-go
  • Smartsupp is one of the leading and most trusted chat and chatbot solutions, currently boosting over 100,000 webshops and websites worldwide. With a mission to help businesses turn website visitors into loyal, return customers, Smartsupp offers a powerful suite of features to deliver a personalized online shopping experience and drive online sales through engaging conversations.

Platforms

  • iPhone
  • Software as a Service (SaaS)
  • Web
  • Cloud, SaaS, Web-based
  • Desktop Chromebook
  • Desktop Mac
  • Web-based
  • Desktop Windows
  • Mobile iPhone
  • Windows Phone
  • Mobile Android
  • Mac
  • Mobile iPad
  • iPad
  • Android
  • Windows
  • On-Premise Linux
  • Self-Hosted
  • Online
  • On-Premise Windows
  • Desktop Linux

Languages

  • English
  • Czech
  • French
  • German
  • Italian
  • Polish
  • Slovak
  • Spanish

Features

    • Automatic messages

    • Simple installation

    • Online chat

    • Customizable

    • Canned responses

    • Statistics and Reports

    • Visitor recording

    • Facebook integration

    • Chat Bot

    • User Session Recording

    • Customer service

    • Marketing Automation

    • Live Support Chat