SolarWinds Service Desk

What is SolarWinds Service Desk?

SolarWinds Service Desk is a cloud-based IT service management platform designed to help organizations streamline their IT support services and empower employee self-service. Leveraging automation, artificial intelligence, and machine learning, the platform aims to reduce cost per ticket by up to 15 and issue resolution time by up to 48 through features like smart ticket routing, automated workflows, and integrated asset management

Highlights

• Automated workflows and smart ticket routing to improve efficiency
• AI-powered knowledge base to equip employees with resources to solve problems quickly
• Integration with over 200 cloud applications for seamless integration into the business
• Rapid setup and deployment, with the ability to fully implement an ITSM solution in just days
• Customizable user interface that allows for code-free configuration
• Scalable solution that can adapt as the organization's technology infrastructure and business needs evolve