What is Steps Recorder?
The Problem Steps Recorder is a utility that captures a detailed record of user actions on a device, enabling efficient remote troubleshooting. By automatically documenting mouse movements, clicks, and screenshots, the tool creates a comprehensive MHTML report that can be easily shared with support personnel. This allows technicians to precisely understand the context and progression of a reported issue, without requiring the user to describe their steps. The captured data includes highlighted screenshots at each interaction point, providing visual context, as well as optional user commentary to annotate specific details. This feature-rich solution streamlines the troubleshooting process, enabling support teams to quickly identify and resolve problems on remote systems
Highlights
- Automated screen capture and documentation of user actions
- Generation of a detailed MHTML report with timestamped screenshots
- Ability for users to add commentary to highlight specific details
- Facilitates efficient remote troubleshooting by providing comprehensive evidence of the issue
- Eliminates the need for users to describe their actions, reducing communication overhead
- Enables support teams to quickly understand and reproduce the reported problem
Platforms
- Windows
Languages
- English